Content updates
Routine service changes, patient guidance, staff updates, urgent notices and agreed new pages published for your team.
Healthcare
Managed Healthcare Support
Your healthcare team should not have to become a digital support team.
Evoqode provides ongoing website, content and technical support for GP practices and healthcare organisations that need dependable digital capability without adding another internal workload.
Ongoing support
Not just launch-day maintenance
Content assistance
Routine and urgent updates
Accessibility
Continued review as content changes
Proactive review
Links, content and patient journeys
The operational problem
Websites rarely stay current by themselves.
Primary care information changes frequently. Services move, staff change, online consultation routes are updated, seasonal messaging appears and new guidance needs publishing.
Without clear ownership, routine digital work can become another responsibility spread between Practice Managers, administrators, clinicians and external suppliers.
Managed support gives the organisation a defined digital capability that can maintain, review and improve the website while your team retains appropriate control.
Two different responsibilities
Technical care keeps the platform healthy. Managed support keeps it useful.
Hosting, Care & Support covers hosting, SSL, backups, monitoring, platform maintenance and technical fixes. It is the technical foundation for a dependable website.
Managed Healthcare Support sits above that foundation. It provides practical help with content, links, accessibility, patient journeys, minor improvements and proactive review so the website remains current and useful.
For a new practice site, begin with GP Practice Websites. PCNs and federations have distinct PCN Website and GP Federation Website services. For a larger workflow or integration challenge, explore Healthcare Digital Services.
Ongoing support
Keep the digital service current after launch.
Patient-journey support
Help keeping important routes, external service links and signposting clear as services and suppliers change.
Accessibility oversight
Ongoing attention to accessibility as new pages, documents, links and content are introduced.
Proactive content checks
Periodic checks for broken links, stale information and content that no longer reflects current services.
Minor improvements
Reasonable page, layout and content improvements within the agreed scope, with larger development quoted separately.
Analytics & recommendations
Review available analytics where configured and recommend practical improvements to content and journeys.
Everyday requests
The small changes are often the ones that consume the most time.
Managed support provides a practical route for the routine updates that otherwise accumulate across internal teams.
Urgent service notices and closures
Opening-hours changes
Staff and clinician updates
New service information
Patient guidance changes
Online consultation links
Prescription and appointment information
Accessibility statement updates
New pages and content sections
Broken or outdated links
Forms and downloadable documents
Campaign or seasonal information
Proactive care
Support should identify problems as well as respond to them.
Higher-support plans can include proactive review so improvement does not depend entirely on somebody noticing a problem and submitting a request.
Content health
Review important pages, outdated information, duplicated content and areas that may no longer reflect current services.
Accessibility
Check new content and key journeys for common accessibility issues and maintain the accessibility statement where appropriate.
Journey health
Review important routes, external links and changing service information for issues that can prevent people reaching the right next step.
Performance
Review technical performance and address avoidable page-weight, media or frontend issues where appropriate.
Analytics
Use available analytics to understand important journeys, frequently used content and opportunities for improvement.
Continuous improvement
Identify practical improvements rather than waiting for the website to become outdated enough to require another redesign.
Accessibility after launch
An accessible website can become inaccessible over time.
New documents, poorly structured headings, unclear links, third-party embeds and content changes can gradually introduce accessibility problems.
Managed support can include periodic review and publishing guidance so accessibility remains part of everyday operation.
Continuous improvement
Improve from evidence rather than waiting for another redesign.
Analytics, support requests, broken searches and changing services can all reveal opportunities to improve the website incrementally.
Small improvements made regularly are often more useful than allowing the website to remain unchanged for several years.
PCNs & federations
One support relationship across several digital services.
Multi-practice organisations can use a shared support model while retaining appropriate local access and responsibility.
Central support route
Provide a consistent way for participating practices or teams to submit agreed digital requests.
Shared content
Maintain common service information centrally where duplication is unnecessary.
Common standards
Apply shared accessibility, content and technical expectations across multiple sites.
Coordinated change
Roll out appropriate service or content changes consistently across participating organisations.
How support works
Clear ownership instead of another informal process.
01
Understand
We establish how your organisation currently manages website, content and technical requests and where the burden sits.
02
Prioritise
We agree what Evoqode should manage, what remains with your team and how requests should be submitted and prioritised.
03
Support
Routine requests, content changes and agreed digital work are handled through a defined support relationship.
04
Improve
We periodically review the website and identify opportunities to improve accessibility, content, journeys and technical quality.
Support plans
A clear starting point for ongoing digital help.
Managed support can be added above Hosting, Care & Support or agreed for an existing supportable digital estate after review.
Managed Healthcare Support
From £99+ VAT / month
For healthcare teams that want a dependable route for routine updates and proactive help keeping digital services useful.
- Routine content and service-link updates
- Priority support
- Broken-link and content-health checks
- Periodic accessibility review
- Reasonable new pages and minor improvements
- Analytics review where configured
- Proactive improvement recommendations
Larger or multi-site support
Scoped individually
Complex support arrangements are scoped around the estate, request volume, governance and responsibilities involved.
- Several sites or organisations
- Central request management
- Shared content support
- Common quality standards
- Major development quoted separately
Final scope depends on website technology, number of sites, expected request volume and the level of proactive support required. Existing third-party websites are reviewed before a support commitment is made.
Previous client feedback
Reliable digital support when internal resource is limited.
Selected feedback from previous digital projects delivered by the team behind Evoqode and predecessor business Futora Digital.
“A strong ability to get to the bottom of a problem and come up with smart, workable solutions that align with the values of the brand. The hands-on approach and ability to manage diverse stakeholders are particularly valuable to organisations with limited internal digital resource.”
GK
George Kidd
Chief Executive, Online Dating Association
“Highly reliable, straightforward and very capable with website development and complex technical changes. Efficient and a pleasure to work with.”
RF
Ron Finlay
Principal, Ron Finlay Communications
“Effective digital solutions delivered with a hands-on approach, combining creativity with dedication and passion. The quality of service provided was beyond our expectations.”
WG
Wanda Goldwag
Chair, Financial Services Consumer Panel
Frequently asked questions
Questions about ongoing healthcare support.
What does Managed Healthcare Support include?+
The agreed scope can include routine content changes, priority support, broken-link and content checks, periodic accessibility review, patient-journey updates, reasonable new-page creation, minor improvements, analytics review and proactive recommendations. Major redesigns, integrations, development and unrestricted content production are not included.
Do we have to use Evoqode for every content change?+
No. Your organisation can retain appropriate content-management access. Managed support is designed for teams that want Evoqode to handle some or all of the ongoing workload, not to remove your control.
Can you support a website that was not originally built by Evoqode?+
Potentially, yes. We would first review the existing website, hosting, technology, access and technical condition. If the platform is supportable and appropriately maintained, we can define a suitable support arrangement. Significant inherited technical problems may need separate remediation first.
Can you deal with urgent website updates?+
Yes. Urgent operational information can be included within an agreed managed-support process. The exact priority categories and response expectations should be defined in the service arrangement so both teams understand how urgent requests are handled.
Do you continuously check accessibility?+
Managed support can include periodic accessibility review of important pages, journeys and newly added content. Accessibility remains an ongoing responsibility because a compliant website can become less accessible as content, documents and third-party services change.
Do you update accessibility statements?+
We can help review and maintain accessibility-statement content based on the website and testing information available. The organisation remains responsible for ensuring published statements accurately describe its service and any known accessibility issues.
Can you support several practices or a PCN?+
Yes. Support can be structured across multiple practices, PCNs, federations or other healthcare groups, with central governance and agreed local responsibilities.
Is hosting included?+
Hosting, Care & Support is a separate technical service that keeps the technology healthy through hosting, SSL, backups, monitoring, maintenance and technical fixes. Managed Healthcare Support helps keep the website useful through content, journeys and ongoing digital-service work.
Do you provide a formal SLA?+
Where required, support priorities, communication routes and response expectations can be documented as part of the agreed service. We prefer to define these explicitly rather than make generic response-time promises that may not suit every organisation.